Customer-facing bankers
Practical climate-risk videos and conversation guides for Relationship Managers: customer priorities, CCPT, SME resilience and business opportunities.
Begin with the customer’s business: costs, customers, productivity and resilience. Yasotha’s RM series connects these familiar priorities with climate risk and practical transition conversations.
Start with: Climate Risk Conversations for RMs: The Dos and Don'ts of Engaging Customers · Relationship Managers as Drivers of Climate Transition - A Journey : How Relationship Managers Can Help Customers Improve Profitability Through Sustainability : A Manufacturing Industry Example · What does Climate Risk have to do with me hitting my sales target?
11 original insights
Video & post
As climate risk and sustainability become increasingly important, many Relationship Managers (RMs) are expected to engage customers on these topics.
Explore insightVideo & post
When climate transition is discussed, many businesses focus on the risks: ⚠️ New regulations ⚠️ Carbon pricing ⚠️ Rising compliance requirements ⚠️ Changing customer expectations ⚠️ Increasing operating costs While these risks are real, there is another side to the story.
Explore insightVideo & post
When we talk about climate risk, many people still think about long-term scenarios decades away. But for many businesses, climate risk is already affecting operations today.
Explore insightVideo & post
When discussing climate transition and sustainability, large corporations often receive the most attention. But in reality, SMEs form the backbone of many economies and supply chains.
Explore insightVideo & post
The agriculture and plantation sectors are increasingly exposed to climate-related risks. Today, businesses are already facing: ⚠️ Flood disruptions ⚠️Prolonged droughts ⚠️Unpredictable weather patterns ⚠️Crop yield volatility ⚠️Biodiversity and environmental pressures ⚠️Increasing sustainability expectations from…
Explore insightVideo & post
When businesses hear about sustainability or climate transition, many immediately think: “Higher cost.”
Explore insightVideo & post
Traditionally, Relationship Managers (RMs) were mainly focused on: ✔ Business growth ✔ Financing needs ✔ Credit performance ✔ Relationship management But as climate-related risks increasingly affect businesses, the RM role is evolving.
Explore insightVideo & post
One common misconception about climate risk and Bank Negara Malaysia’s CCPT is that banks will eventually stop supporting customers that are not fully “GREEN”.
Explore insightVideo & post
When RM hear about Bank Negara Malaysia’s Climate Change and Principle-based Taxonomy (CCPT), they immediately think:
Explore insightVideo & post
"What does Climate Risk have to do with me hitting my sales target?"
Explore insightDocument & post
How to Explain CCPT to a Relationship Manager/Credit Officers: A Practical Banker’s Guide.
Explore insightExplore by topic
Original posts, videos and illustrated guides, organised around the work you do.
Customer-facing bankers
Bankers, credit and sustainability teams
Relationship Managers and SME banking teams
Credit, operational risk and BCM teams
Banking leaders and board audiences
Learning teams and banking practitioners
